Service Delivery Charter

Service Delivery Charter

The purpose of this Charter is to explain to you what we do and how we provide our services.It has been developed in consultation with all our stakeholders. In it we set out our service commitments to you and we seek your feedback and advice to help us improve that service. The Service Charter has been prepared in response to the need to inform our customers of:-

  • The services provided by the Authority
  • The period within which the services will be provided to our customers
  • The customer obligations,
  • What they are required to do when not satisfied with the services provided


Get a Copy of the English version of the Charter

Get a Copy of the Swahili version of the Charter

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