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Our Core Mandate
Tourism licensing is premised on ensuring customer satisfaction and competitiveness of the country as a tourist destination.
In this respect, the EAC Classification System is applicable for the classification and grading of tourism accommodation and catering establishments.
TRA is mandated by the Tourism Act to formulate Guidelines and prescribe measures for Sustainable Tourism throughout the country
Matters relating to Education, Tourism and Hospitality curricula, Examination and Certification.
Customs duty/VAT exemptions are given to investors in sector to either establish or upgrade their facilities and services in order to achieve quality services and destination competitiveness.
Why we regulate
1. Bringing order to the sector
Licensing is a deterrent to would be unscrupulous businessmen since punitive measures are taken against those who contravene laws.
3. Helps Enforce Standards
Overseas suppliers have more confidence in dealing with ground handlers who are not only licensed by the Government but are also members of recognized trade associations. The Associations follow codes of ethic approved by the Authority.
2. Ensuring Customer Satisfaction
Tourist handlers are expected to demonstrate high levels of professionalism and integrity. Licensing ensures that only qualified personnel are engaged in the industry.
4. Compilation of a data base and directory
Licensed operators and businesses will comprise a database and directory that would be instrumental for planning, marketing of the destination and other decision making processes.
TRA Customer Service Charter
Click here to read TRA’s Customer Service Charter.
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